Welcome to Canada’s 9‑1‑1 Information Hub
You may know about the move to Next Generation 9‑1‑1 (NG9‑1‑1) and wondered what that meant, or how it would impact the current 9‑1‑1 system.
The short answer is that nothing changes for anyone making a call to 9‑1‑1 how they do today, using a voice call. While the upgrades being made by emergency services across Canada to support NG9‑1‑1 will not change how you call for help, what is changing with NG9‑1‑1 is the behind-the-scenes technology used by emergency services. These updates will allow the 9‑1‑1 system to handle new services in the future, including other ways of contacting 9‑1‑1.
This website will be updated as information becomes available, so check back regularly!
On this website you can:
- Learn what the transition to NG9‑1‑1 is and how it will improve emergency services in Canada
- Find information about new/upcoming features like Real-Time Text 9‑1‑1 (RTT9‑1‑1)
- Learn about the differences between Text with 9‑1‑1 and RTT9‑1‑1
- Access frequently asked questions (FAQs) and resources
- Stay informed with the latest news and updates
- Contact us with questions or feedback